We understand when deciding on a cleaning service you need to know if you are getting everything you need. You also need to be assured the job can and will be handled with care. Here are a few frequently asked questions from some our clients.
Frequently asked questions
Do you use Steam?
No we use hot water along with specialized carpet cleaning solutions. In order to keep our competitive pricing, we will ask in some cases for our customer's to provide hot water. In most cases we provide hot water, but there are times when traveling greater distances we will ask our customers to provide hot water.
Is the customer responsible for any waste, after cleaning?
Is the customer required to move furniture before a scheduled cleaning?
Yes. We ask that customer's move furniture prior to cleaning. Our Technicians aren't responsible for moving furniture.
Are you 100% Insured
How are you protecting customers against COVID-19 when entering customers homes?
Cleaning Hero Technicians are required to wear masks, gloves, shoe coverings, wipe down any touch points, and conduct temperature checks before entering a customer's home.
Does the cleaning Hero provide commercial cleaning?
Yes, the Cleaning Hero cleans both residential and commercial properties.
What forms of payment are acceptable?
Credit/Debit Cards, Cash. Personal Checks aren't an acceptable form of payment.